A career with us will be a rewarding one because we aim for a collaborative culture of excellence. Our Associates take pride in the work they do and, in return, we take pride in them. We know that great teamwork lies at the heart of our success and of our guests’ satisfaction. We set high expectations for our Associates, based on the Millennium core values of mutual respect, honesty, innovation and accountability and will provide you with opportunities to grow, both professionally and personally.

Position Overview

To assist in the effective management and direction of dining room and bar operations in reference to quality service, supervision of associates, and supervisors, monitor quality and consistency of food production, cost control, and inventory. In addition, to support the Shared Values of the Hotel.

Responsibilities

• Supervise restaurant staff for the efficient operation of the outlet. Organize and conduct pre-meal and departmental meetings to communicate pertinent information to the staff, such as house count and menu changes. Relay pertinent information to managers, such as guest comments and associate requests.
• Assist in ensuring that restaurant complies with sanitation and safety standards for guests and associates. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follow-up on work orders so repairs and maintenance of facility are completed on a timely basis.
• Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.
• Document inventory, forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, and Micros tape and ribbon in order to provide service.
• Manage challenging customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Assist in the continual training of all staff members.

Qualifications

• Ability to lift and carry objects weighing up to 25 pounds.
• Strong knowledge of Food & Beverage operations and preparation techniques.
• High School diploma required. Degree in Hotel and Restaurant Management preferred.
• One to three years’ experience as a manager or assistant manager of restaurant operations.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.

Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.

Millennium Hotel is a drug free workplace.  We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer.

Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify.