A career with us will be a rewarding one because we aim for a collaborative culture of excellence. Our Associates take pride in the work they do and, in return, we take pride in them. We know that great teamwork lies at the heart of our success and of our guests’ satisfaction. We set high expectations for our Associates, based on the Millennium core values of mutual respect, honesty, innovation and accountability and will provide you with opportunities to grow, both professionally and personally.

JOB DESCRIPTION

As a Banquet Captain, you will assist with setting-up, serving guests and clean-up of our banquet events such as weddings, meetings, and luncheons and assist Banquet Manager and F&B Supervisor in overseeing efficiency of staff.
What you can help us do: Exceed our guests’ expectations by providing exceptional service throughout their event.

Your every day:
Knowledgeable of event menu items and their contents, appropriate table settings and service ware, and the correct preparation and garnishing methods.

• Assist with food and table prep before the event begins.
• Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
• Serve plated dinners to guests and respond to requests for beverages and other needs.
• Mix and serve alcoholic and non-alcoholic beverages to patrons of bar.
• Ladles soup, tosses salads, portions pies and desserts, brews coffee, and tea.
• Clean up after event ends and assist with inventory, food storage and other closeout tasks.
• Arranges for cleaning of rooms after use.
• Communicates with Culinary and Sales/Catering/Convention Services on such items as serving arrangements, times, counts and additional employees and equipment needed for buffets or table service.
• Ensures meeting space is clean, set-up and prepared for client arrival.
• Requisitions china, glassware, silverware and any items used on a buffet and in service.
• Oversees training of new employees.
• Assigns and coordinates work of employees to promote efficiency of operations.
• Supervises serving of meals and beverages to ensure accuracy and efficiency.
• Inspects food and beverage areas and equipment to maintain cleanliness and sanitary conditions.
• Assist in requisitioning liquor to maintain par levels and to maintain quality.
• Responsible for maintaining cash bank.
• Assist with Micors checks.
• Ensures that Millennium service standards are adhered.
• Meet and greet clients and verify details (counts, room set, AV, assistance etc.).
• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

What you need to perform this job successfully:

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Effective labor management to minimize overtime and ensure appropriate staff assignment to guest traffic flow.
• Strong organizational and customer service skills.
• Ability to perform well in a high-pressured work environment.
• Adequate mathematical skills.
• Required to walk and stand throughout the majority of each shift.
• Required to regularly lift 20-40 pounds.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully. This job description is subject to change at any time.